Provide support to end users on their mobile and desktop platforms.

Support consists of high level expertise on standard software application packages and the environments and platforms in which the business operate (desktops, laptops, PC-COE, remote access, messaging, etc.).

In-depth knowledge of technical

skills

in hardware, MS Operating Systems, Network, Remote Connectivity and process knowledge to ensure quality in all of the Global Service Desk businesses, infrastructure support, and documentation.

Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of calls online, without having to dispatch to service partners or desk side support technician.

Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.

• Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
• Assist team with other

duties

required to maintain the call center operates smoothly.

Frequently determines methods and procedures for new assignments.

May supervise the activities of other non-exempt employees.

Required

Skills

& Knowledge

(Since these are students, focus on foundational

skills

and willingness to learn)

Client Services: basic knowledge of Server and Desktop/Laptop Operating Systems, PC/Server Hardware & Data Communications.

Communications: basic knowledge of local/wide area networks and wireless networks, DXC’s voice communication systems - support, administration, and planning.

Network Systems: basic knowledge of network architecture and distributed operating systems.

Production Support: Basic knowledge of data center operations, processes and job control.

Excellent verbal and written communication

skills

in Mandarin and English

Eligibility

Must be currently enrolled in a degree or Diploma program (Any computer related program) at College or University

Intake:2026

Eligibility: Malaysian citizen