• As we continue to scale, we’re looking for more bright minds who are excited to make a real impact by solving complex problems.

Responsibilities

(how We Will Measure Success)

Deliver timely and effective IT support to internal users, maintaining a high standard of service.

• Support the successful execution of the company-wide MDM migration project with minimal disruption to end users.
• Assist in the migration of knowledge resources ensuring content is organized and accurate.

Contribute to AI adoption initiatives by supporting training sessions, documentation, and user enablement activities.

• Maintain accurate IT asset records, documentation, and operational procedures.
• Identify opportunities to improve IT processes, automation, and end-user experience through continuous improvement.

Tasks (what does the

role

do on a day-to-day basis)

Provide Level 1 IT support for hardware, software, Google Workspace, and general IT requests.

• Prepare, configure, enroll, and troubleshoot laptops and mobile devices.
• Assist with onboarding and offboarding activities, including account setup, device provisioning, and asset management.
• Support the MDM migration by coordinating user communications, device enrollment, testing, and documentation.
• Assist with knowledge migration by organizing content, creating pages, validating migrated information, and managing information
• Support AI enablement initiatives by preparing training materials, documenting best practices, and assisting with AI workshops.
• Maintain IT knowledge base articles, SOPs, and internal documentation.
• Perform inventory management, hardware audits, and general office IT support.

Required Experience